Industry: Enterprise Health Services
Headquarters: United States
Employees: 1,100+
A large health services customer, supporting 11,000 employees in a predominantly field-based workforce, faced a growing trend of “quick quits,” yet lacked the listening infrastructure, baseline experience data, and organizational readiness to act on insights. The HR team invested in the Qualtrics platform, but technology alone wasn’t enough. With a strong desire to lead with data and better understand the employee experience, the HR team partnered with Newmeasures, a Denison Consulting Practice to start small with exit surveys. In just two years, the partnership has become a strategic engine for putting data in leaders’ hands and sparking visible action.
We didn’t start with a survey. We:
We are continuing hands-on consulting, technical coaching, and structured communication support at every phase so that data consistently drives decisions and is further embedded in business strategy.
Built a full EX listening program from scratch, turning employee experience insights into measurable retention outcomes in less than 3 years through partnering with Qualtrics and Newmeasures/Denison..
Onboarding and exit survey data cut attrition in a critical leadership role from ~40% to ~19%, converting platform investment into a proven business case.
Our holistic approach helped turn the customer’s Qualtrics investment into a proven business tool, driving tangible onboarding process changes and elevating HR’s role as strategic players.
