“One of the most sincere forms of respect is actually listening to what another has to say.”
Often times simple behaviors make all the difference when it comes to ensuring others feel respected. Take time for simple greetings, ask how people are doing and use common courtesy.
Demonstrate positive communications by utilizing effective listening skills, thinking through how words and actions will impact others, and being aware of body language, tone of voice, and demeanor in all interactions.
Encourage employees to share ideas, opinions, and concerns (even those who may be less likely to volunteer to share their thoughts). Utilize some of these ideas and be sure to recognize the employee who shared them.
Look for ways to have diversity in meetings and committees, especially when important decisions will be made that impact the larger group.
Implement policies and procedures consistently so employees feel they are being treated fairly. Provide equal opportunities for employees to participate in professional development, committees, and task forces.
Take time to get to know others on a personal level. Ask others (your peers, manager) about their hobbies, loved ones, or what they are focused on at work. Getting to know people in terms of their interests and motivations can go a long way to reduce misunderstandings.
When a misunderstanding or frustration with another employee arises, remind yourself to assume best intentions. Ask questions for understanding before jumping to conclusions.
Demonstrate positive communications by utilizing effective listening skills, thinking through how words and actions will impact others, and being aware of body language, tone of voice, and demeanor in all interactions.
As much as possible, address people by their names. Try to remember and talk about details from previous interactions with people (or ask them questions to prompt your memory). This may seem like a small gesture, but it makes people feel known and recognized by you.
Inclusion: Diversity, The New Workplace & The Will To Change by Jennifer Brown
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