Newmeasures: Insights for an exceptional workforce

Creating Connection to the Big Picture

It is human nature to want to be connected to something larger than ourselves.

What to Know

You aren’t able to share the goals of the organization if they haven’t actually been set or defined. It is essential that all members of the leadership team use organizational goals to set priorities (too many goals and everything becomes a priority) that help to align activity across the organization. At the business unit/department level, leaders should align their goals with the organization and help employees understand their role in success.

Mythbusters

Some leaders hesitate to discuss organizational goals, vision or mission because it feels too lofty or warm-and-fuzzy. Find a way to communicate an inspiring vision that feels right given your culture and leadership style. Having a purpose and feeling part of something greater than yourself has shown to be incredibly motivating and fulfilling, so don’t deprive your employees of knowing how they fit into the big picture.
What Managers Can Do

Meet one-on-one with employees regularly to discuss priorities and discuss how they connect to what the organization is working to accomplish.

Give employees permission to place projects that are not directly related to organizational goals on the back burner.

Structure shift/staff meetings so that discussions focus on key organizational/department goals and how the work of each person is (or is not) lined up with these goals.

Identify processes/work that used to be valuable but no longer contribute to organizational goals. Remove that work where possible.

What Employees Can Do

If you don’t understand how your work fits in with the big picture ask your supervisor.

Identify one or two important stakeholders who rely on the work you do (e.g., customers, leaders, frontline service providers). Ask these stakeholders what they think is going well and what could be improved. You’ll likely learn that your contributions are more impactful than you thought, and you may get some good feedback in the process.

Take a minute and remind yourself of the organization’s goals. Then identify 3-5 responsibilities that take up most of your time. If they don’t align with the organization’s priorities, brainstorm ways you can dedicate more energy to tasks that you see as connected with company goals while also minimizing tasks that don’t relate to these goals.

What Leadership Can Do

As best as possible, try to limit the number of goals for the organization to a critical few. Too many priorities cause lack of alignment and conflict for resources.

Ensure that performance management, incentives, rewards, and recognition programs are aligned with organizational goals. Are you rewarding and motivating employees in the right ways (i.e., in ways that move you closer to achieving organizational goals)? Prompt your leadership teams to demonstrate that system-wide programs are motivating desired behaviors in your workforce.

Find ways to celebrate successes. Do your employees know how far you’ve come? On a regular basis, find ways to share success stories, give a shout-out to work well-done, and communicate progress towards goals using specific metrics.

Resources

In this practical talk, Doerr shows us how we can get back on track with “Objectives and Key Results,” or OKRs — a goal-setting system that’s been employed by the likes of Google, Intel and Bono to set and execute on audacious goals.

The Why of Work: How Great Leaders Build Abundant Organizations That Win by David Ulrich, Wendy Ulrich, and Marshall Goldsmith

Purpose and Meaning in the Workplace by Bryan J. Dik, Zinta S. Byrne, Michael F. Steger